Returns & Exchanges
TERMS & CONDITIONS| Exchanges and Returns
Product Returns and Exchanges
Chose the Wrong size or color? No problem. Bring or post your unused Arzi product back to us and we will exchange it for the right size or colour of your choice. (Please note, the cost of posting it to us is at your expense, we will pay the cost to ship your new product back to you).
Unwanted Gift? You have cool friends 🙂 But sometimes you might prefer something different on our store. Bring or post your unused Arzi product back to us and we will exchange it for a different product of your choice or we can give you store credit for another time (Please note, the cost of posting it to us is at your expense, we will pay the cost to ship your new product back to you).
Found a fault? We check all our products before shipping them out so you shouldn't have any issues. But please also know that our products are artisanal crafted - and some even hand made - so small character flaws may sometimes exist, its what makes your Arzi item one of a kind! But If you do find something that you're not happy with and believe it will take away from your experience or use of the product, lets chat. If needed, you can post/deliver it back to us (we'll pay the postage if its our fault) and send you a replacement product asap.
We do not typically offer cash refunds for products bought on our store, but are happy to exchange items or offer store credit to the same value for any issues you may have with your Arzi product. But we're not monsters, so if you feel you deserve a cash refund or you have a valid reason why a replacement product or store credit wont work, chat to us and we can see if we can work something out.
Returns/Exchanges/Refunds only valid within 14 days of receiving your product. To discuss returns, exchanges or refunds with us, please CLICK HERE.